RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require an email explaining the refund request to be sent to the particular department handling the registration.

There are certain situations where only partial refunds are granted. This is subjected to the merchant and dependent on the nature of the event and refund. In the case that any registration is returned less than two weeks prior to an event or any registration is returned more than 30 days after the event then there will be a partial refund.

Refunds (if applicable)

Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@paonl.ca.

Depending on where you live, the time it may take for your refunded cheque to reach you, may vary.